Titan tankless water heater repair

A few days ago Pepper said that the boiler room stunk. She didn’t know if the cats had been the cause or some workshop mayhem but she was certain there was a bad odor in there. I checked during lunch and it seemed fine to me. Then she said that she couldn’t get very hot water from the tap. Or for a shower. So I figured it must have been a problem with one of the tankless water heaters that I have installed.

The LEDs lit up on the panel when hot water was called for. I tried flipping breakers. One of them seemed to be working fine (I could feel the pipe on the outlet side warming) and the other was just letting cold water through. I checked the warranty and they were past the warranty on everything but the actual plumbing so I opened up the unit. Sure enough there was a mark on the casing from an electrical burn and the small wire that connects the heating chambers with the circuit board was blown out of the recess.

I Contacted Niagara Industries at (888) 848-2680 (well, actually since I line in Alaska I had to dial (305) 876-9010) and was told that for just $50 they would make the repair necessary. All I had to do was mail it along with a check to Niagara Industries 2540 NW 38th Court, Miami, FL 33142-6746.

Because of the way I valved each heater it was easy for me to pull the damaged one out. The heater barely fits in a flat-rate priority box. I packaged it up and shipped it off and will soon be back in hot water.

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