Here is some information from a sale i had on Amazon. The book was “Living a Life That Is Blessed - Devotional Studies From the Life of Abraham” and the initial purchase was made on January 23rd.
Buyer @ 2/20 8:13 PM: “I have not received this order on time and would like to cancel it. Please do so and do not ship this book to me. Thanks”
Me @ 2/20 8:32 PM “I’m sorry Pam. I shipped the book out immediately after you ordered it. Please give it a few more days and when it arrives feel free to inspect the postmark. Thank you”
Me @ 2/20 8:36 PM “I just looked and you’re right - that has been a long time. You ordered it on the 23rd. If you wouldn’t mind just giving it a few more days I will refund your money (although I will still be out the merchandise with no way to recover it) if it does not arrive. Would you be willing to wait another week? Thank you.”
Pam @ 2/21 4:53 AM “Sorry but I do not want this order at this late date.”
Pam @ 2/21 11:17 AM “Ok-the book came and I will keep it. Thanks.”
I’m almost certain that 90% of the time a buyer has emailed me about a book not arriving that it arrives the very next day. I wonder what she would have done if i had returned Pam’s money in the 5 hours between her insisting she wanted a refund and when she emailed me to say she had received it. Since it is a Christian book it is nice to think that “living a life that is blessed” might include paying for things you receive. Apparently a blessed life does not include compassion. Then again, perhaps the compassion will come after reading the book.
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