Ryan McFarland

In the few years that Cena and i have been selling stuff online we have learned one major rule.  Anything over $10 needs to have delivery confirmation.  We pay for this out of our own pocket.  Before we followed this rule we had many claims that the item never arrived.  Perhaps as many as one out of 20 items were not arriving at their destination.  With the volume that we have had this was amounting to about once a month having to refund someone’s money.  Since beginning our anything over $10 gets delivery confirmation rule not a single lost item claim has been made.  I wonder how often people lie about their item to get things for free.  It is a despicable practice and i truly hope that the people we have shipped to that intended to dupe us into believing that their item didn’t arrive were put off by our foresight of their plan.  I’m positive in the long run that our expense of the delivery confirmation ($0.60 per item shipped) has more than paid for itself.