The death of MyCheckFree
For a few years i have used mycheckfree.com to do almost all of my online bill payments. Sadly, in just a few days most of the companies that i paid using that service will no longer be available.
Beginning January 30, 2007, the e-Bills listed below will no longer be available through MyCheckFree.com. However, you can continue to receive and pay these bills online at one of more than 2,000 financial institutions whose online bill payment services are powered by CheckFree. To find out where you can sign up for these e-Bills, go to your e-Bills page and click the List of Other Payment Sites link. When you pay online through your financial institution, you can pay almost anyone – from your electric company, to your credit card, to your golf tournament sponsor.
Please note that if you scheduled a payment to be sent after January 30, 2007, the payment will be processed as direct ed. After January 30, 2007, no e-mail bill summaries for these e-Bills will be sent and automatic payments will no longer be scheduled.
Thank you for using MyCheckFree.com as your personal payment center.
The following e-Bills will no longer be available through MyCheckFree.com as of January 30, 2007:
AT&T Universal Card
Bank One Credit Card
Brinks Home Security
Capital One Credit Card
Chase Credit Cards
Cingular Wireless
Circuit City Credit Card
Citibank Credit Card
Diners Club
Direct Merchants Bank
Discover Card
First USA Credit Card
Geico Direct
GM Card
GMAC Mortgage
Household Credit Cards
HSBC Credit Cards
Parisian
Providian
Wells Fargo Credit CardsSincerely,
MyCheckFree.com
I used to pay Geico, MBNA, Bank of America, and my Circuit City cards through mycheckfree. Now i can only use it for my Gap card account. It was wonderful to be able to log into one place and pay for all of my credit cards at the same time. Now I’ll need to log into four or so different sites to try and pay my bills. It helps that Bank of America has been buying out other credit card companies like MBNA – that’s one less credit card service to log into. But with their absorption of MBNA i have largely lost the ability to transfer balances to lower interest rates. Bank of America has an online service that makes a quick payment fairly painless at MyEasyPayment.com. All you really need is your credit card number and your checking account and routing numbers for the account you would like to make the payment from. I’ll have to go to this site for Geico payments.
[Edit 3/3/07: I am trying to get Yodlee's Moneycenter set up.]
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Hello Mr. Zieak,
I use mycheckfree for most of my personal financial transactions. One stop payment and scheduling is very helpful to me. This action doesn’t please me. I’m just curious. Can you tell me “their” reasoning behind it? Whoever “they” are. ;)
Thanks,
T. Thaxton
I have wondered for a while. I went to their FAQ page which says “CheckFree is the company that powers payments for hundreds of billing companies on the Internet. These companies have partnered with CheckFree to bring you this online billing and payment service for free.” I have to assume that some competitor came in and now provides the online bill payment service for all of the companies that mycheckfree is losing. I can’t find a free service anything like what we’re losing.
I loved checkfree and used it to pay all of my bills as well. I chatted with one of their representatives about this issue and all they said was they were having difficulty getting user/password name issues straightened out when companies change their websites or when users change their names/pwords. I got the feeling that was their stock answer and there was really some other underlying issue. I agree that a competitor must have come in. A friend said they thought it was Chase Bank. I expressed my disappointment to the representative as I’m sure others have as well. All we can do is communicate our issues and hope somenone listens and does something about it. I have yet to find a free service such as checkfree where I can pay all of my bills. I can pay most through my bank, but there are hidden charges.
Follow-up:
I’ve thought about it and my guess is that the credit card companies base part of their revenue on late fees – MyCheckFree virtually eliminates late payments, therefore reducing revenues. It stands to reason the CC companies would oppose scheduled, timely payments. Just a thought.
I agree with Tom Thazton. I have used MyCheckFree for years and loved it. I paid all my bills, but my house & car insurance. Only the companies, that do charge late fees!!, were eliminated from my list of Ebills; Chase, Lowes, etc.
I don’t like the bank handling my bills. I am still looking for another way to pay my others bills not covered by MyCheckFree.
Hello all,
I am a CheckFree employee and, although it is nerdy for me to be doing customer service work off the job, I feel compelled to share some info.
The billers we discontinued in January 2007 were complex, because they required users to keep synchronized usernames and passwords. These billers weren’t very successful, from a business standpoint, because it was very difficult for users to keep their information in synch. Our customer service was plugged up by thousands of calls and e-mails from people who were frustrated by their payment not being delivered, only to find out it was because they ignored or didn’t pay enough attention to messages notifying them that their information wasn’t correct anymore. So, basically, it was a big hassle for everyone with no easy solution.
Here’s the brightside. Chances are very good that CheckFree also powers the BillPay offered by your bank (check here to find out: http://www.checkfreecorp.com/cda/corp/L3.jsp?layoutId=43186&contentId=450&menuId=323).
The service offered through your banks by CheckFree is much more dynamic than the one offered through MyCheckFree.com; you can add personal payees and others not on a “pick list.” And, when using a CheckFree BillPay account through your bank, you can even pay anyone of those billers above — it just might take a few days for your payment to arrive.
Now, obviously I’m incognito and thus without self-serving reason to make a plug for CheckFree, but I just want to put this out there: CheckFree really is the best in the business. I wouldn’t work here if I didn’t believe it. If you stick with us, you can be sure you will receive excellent, cutting edge service across all our products. But, be aware – customers need to do a little work too, familiarizing themselves with the product we offer.
Best wishes.
I tried the Chase bill payment a couple of months ago…they made 3 attempts to withdraw the money 2 weeks before the due day (and a week and a half before payday. Probably an ok service for the upper 5% who don’t live from paycheck to paycheck like I do. Never had that problem with my check free until it puked in January.
I hate checkfree! They screwed up my payments, and their system was not accurate!
I does not surprise me that they have LOST MAJOR ACCOUNTS! I had to send a letter to my attorney about how they were not prompt with paying my bills.
Good Riddance!
BK
I was once an account with MYCHECKFREE, not until someone got into my account just a day difference after loggin in the next day. Someone was able to log in and change all MY ACCOUNT information and just aware of everything about my LIST to PAY from my banking to credit card informations. We did report this through the customer service and even called us to verify, but we were only given assurance that will work on it to prevent further damage to our credit by totally closing our account. It would think it’s very easy to make online payment/s through MYCHECKFREE, but you rather be careful if someone can log in to your account and get everything they wanted to know by just LOGGIN IN ONCE. Be aware, it’s no safe banking online after all.
I has it has to be that their revenue was cut as payment were always timely. nOW THEY ARE COLLECTING LATE FEES
I think the service is actually quite dependable, as CheckFree processes way more bill payments than anyone in the US. However, I don’t know that this particular bill pay product is all that profitable for them, and I think they prefer that people pay their bills at banks that are CheckFree clients, because that’s where the gravy revenue is for CheckFree.
I used MyCheckFree for many years until last month. I got a notice that my Home Depot bill was due for $31.57, I set it up to be paid May 2. On that day MyCheckFree sent a check to Home Depot (Citibank) for $3,157.00, cleaned out my bank account and put me in overdraft. I went online and verified I only requested $31.57. I contacted their online support and was told they had no recourse since the funds went through. It is now 20 days later and I still cannot get Citibank to give me a refund. I have called them every other day the last two weeks and every time get a different person and different story. One employee told me they had a lot of similar complaints about MyCheckFree which is why my refund was being delayed. Though this was a MyCheckFree error, Citibank has been terrible to deal with so I’ll never do business with either company again if I can help it. I am still paying interest on my overdraft charge until I get my refund and there has been no response since from MyCheckFree. I don’t think they make much from the transactions, so they don’t need to care if something goes wrong. Run away!
Mycheckfree is the worst site I have ever seen. It just stopped working. I paid one bill, then it never worked again.
Don’t use it, just asking for trouble.
I have been using mycheckfree.com for years and love it. I never miss a beat, I can make last minute payments and I have never had any problems with payments.
Mycheckfree mest up a payment for me that put me in the hole with my bank with overdrafts 600.00. I called them and hit a wall they did not do a thing to help. All I got was the run around. They owe me 680.00 in overdrafts and retruned checks.
That is what they get for giving bad service!!!!
I used to use mycheckfree…I had been a customer for about 5 years, that is until recently when their site (domain) was hijacked by cybercriminals.
I know this stuff can happen to any site, but mycheckfree should have at least warned their customers. Instead, when I contacted them to express my concerns, all I received was silence. Although they reported that they were in the process of contacting customers, I have yet to receive any warning or notices.
http://www.thepaypers.com/news/article.aspx?cid=736334
http://www.theregister.co.uk/2008/12/03/checkfree_hijacked/
I agree that losing mycheckfree.com to pay all my bills is a crime. While using their service, my credit score went up 150 points because I was never late making a payment. I own my own business and having someone take care of my personal bills was great. I didn’t have to write checks, look for stamps, run to the postoffice, etc.
Maybe this was a result for a lot of people and the credit card companies couldn’t charge those huge rates because all the checkfree people were improving their credit score!!! {:o)=
Appalling customer service!!
This is the worst company as far as bill payment is concerned. They failed to deliver my payment to the gas company twice leaving me with two bounced check fees that they refused to pay. THEIR SERVICE SUCKS! It’s a complete fraud. Don’t use them.
I used this for a few years (mycheckfree.com) to pay only 1 bill that being my gas bill. I made a payment in the SUM of 63.00 to my gas bill via mycheckfree(never have I had a problem I loved using this until this happened to me). They instead were attempting to take out 979.38 (I am on PIPP Plus program), two overdraft fees of 28.00, plus two nsf fees from Dom of 12.00 a piece, I was told by mycheckfree.com that they would contact Dominion to get this returned check off my account of 979.38 (otherwise Dominion wants this money asap or your gas gets shut off). Well, I thought that this was rectified until today 2/25/11, Dominion called with an auto-mated call saying within 10 days my gas would be shut off unless I pay the bill (which I did my $35.00, so concerned I called Dominion, they told me that they are looking for the $979.38 payment. The woman from Dominion was helpful, right this second (9:56 a.m. Est.)I am on hold with mycheckfree.com awaiting yet another conference call between myself, Dominion, & mycheckfree.com, so upset right now in tears for 2 months I thought this was over and done with just to find out it’s not). Obviously not a thing is going to be done. 10:36 a.m. Est. Go Figure!
How does the user fee work with My check free. Do they charge each time you use this or is it just once? I noticed 2 charges for $15.00 each on my on line bank statement. Anyone know why they would charge 2 times in a row? Thank you.l
I’ve enjoyed using mycheckfree for almost 10 years. I love it. I just recently added my water bill account. Don’t expect to pay all your bills using mycheckfree. I must still pay my credit cards, gas bill, and auto insurance using each company’s own website. I’ve never been charged for the service. KNOCK ON WOOD!
I have used My Check Free for approximately eight years now. I have never had a problem. I love the fact bills pay and go through my checking account the same exact day I request. One thing though, you have to be accurate when you schedule payments. Take care to check and double check what information you are putting in. Check the date you want the payment to be made or it will go to the default or due date. Always check the amount you want to pay before you hit submit. When you are done…check the page that shows all your bill payments and make sure everything is correct. You can always cancel and redo it if you have made an error. Technology is great…but we as humans still have to put in the proper information to begin with. Again, I have used this service for years…I have had flawless service. I love My Check Free. I have a record of payments now and the credit card company’s can never say they did not get my payment on time. My Check Free gives me peace of mind.
I’ve been using MyCheckFree for about 8 years. Never had a problem and I have about 14 bills set up. It’s a great system and free which is quite nice. I sometimes think about changing to Chase Bill Pay since I think I can probably pay 100% of my bills from their site since I can add any creditor I wish to, but I have been to lazy to take the time to do so. Probably will at some point, but only because I can’t add creditors to MyCheckFree. Sure wish they would add that option. Then they would be PERFECT!
Bob in WI I HAVE HAD GOOD LUCK WITH YOUR SERVICE OVER THE YEARS, Till I changed my e-mail address I changed to att U verse- I can’t seem to make the change to my e-mail and pass word. do you carry that account?