Ryan McFarland

Last night i made a reservation with hotels.com for our last night in DC. We needed to move closer to the airport for our early departure tomorrow. So we called the hotel this morning to check about early check-in and they had no record of our reservation. Of course, it wasn’t easy to just call the hotel because hotels.com does not list the hotel phone numbers - we looked through the yellow pages and couldn’t find it so then got online and tracked it down. Anyway - no reservation. So i logged on to hotels.com and my account showed the reservation. So then i had to call their support line. 21 minutes later they told me that i’d have to cancel my reservation with them and just call the hotel. Uhhh… I fail to see how having an employee work for 20 minutes, computers churning away, their 800 number racking up charges, etc. could be profitable for the company. Needless to say, i’ll be sticking with the systems that i have used in the past that have worked. The ones that i can check in without worrying about not having a reservation or having to spend 20 minutes on my cell phone while roaming. I’m glad i switched to a nationwide calling plan before this trip.